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Below are some common terms that one
encounters when working with a moving and storage company.
These terms are used by moving and storage professionals to
discuss the various stages and elements of residential, commercial,
long distance and international moves, as well as storage.
Familiarity with these terms can help one navigate the moving
and storage process and provide the customer with much needed
insight and valuable information. |
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Accessorial
Service
Additional services beyond transport. This may include
packing and unpacking or making stops at destinations
other than the space being vacated and the destination
space.
Advanced Charges
Advanced charges are applied when a third party is invoked
in the job. For example, if the moving crew must hire
an electrician in order to safely move an appliance,
an advanced charge will apply.
Agent
An agent is privately owned moving company that is authorized
to do business on behalf of a national company.
Appliance Service
The cost associated with prepping large appliances for
transportation during a move is often itemized as appliance
service. |
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Bill
of Lading
An itemized contract that states the services your mover
will provide for you during transport of your belongings.
Binding Estimate
A flat rate estimate given by a mover. This rate applies
regardless of how long the job takes. A non-binding
estimate is an estimate given based on prior experience
and is subject to change.
Booking
Agent
A booking agent is a sales agent at a moving company
who works with you to determine what your move will
entail and how much it will cost. In some cases, the
booking agent also acts as the contact person for the
move.
Bubble Wrap (Anti-Static
Bubble Wrap)
Cushioning made of plastic pockets that are filled with
air, “bubbles”, that is used to pack delicate
items.
Bulky Items
Items that do not fit neatly into a box are referred
to as “bulky items”. This term encompasses
many common household items such as televisions, hot
tubs, or bicycles. In many cases, bulky items require
extra charges. |
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Carrier
A moving company that is registered to provide individuals
with relocation services is referred to as a carrier.
Claim
If any delays occur or items are damaged while in the
care of the moving company, the document you would file
is referred to as a claim.
COD
(Cash on Delivery)
Cash on Delivery is funds to be paid to the moving company
upon successful delivery of one’s belongings.
Consignee
The consignee is the party that is responsible for releasing
care of belongings to the moving company at the original
space and is also responsible for accepting responsibility
for the belongings at the destination space. |
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Door-to-Door
Service
When a moving company provides transportation services
between the original space and the destination space,
it is referred to as door-to-door service. This does
not include additional stops along the way.
DOT
DOT is an acronym for the Department of Transportation,
a US government agency that oversees transportation. |
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Estimated
Weight
The weight that is estimated visually to represent all
of your belongings to be transported.
Estimate
An estimate is an approximation made by a moving professional
about how much your move will cost. Factors include
how many belongings are being moved, the weight of the
belongings, and the size of the spaces the items will
be moving through. Distance is also a factor. |
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Fuel
Surcharge
For long distance moves, it is common for moving companies
to charge a fuel surcharge to cover mileage. The dollar
amount of the surcharge is based on a national average
and is therefore always in flux.
Full
Service Mover
Full service moving companies offer services in all
aspects of the moving process, including packing, unpacking,
transportation, loading, and unloading. |
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Hauling
When a moving company uses their own equipment and vehicles
to move your belongings, it is considered hauling.
High Value Article
When a belonging is valued at more than $100 per pound,
it is considered high value. |
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Interstate
Move
Moving from state to state.
Intrastate Move
Moving within a state.
Inventory
A detailed list of all of your belongings and their
condition prior to the move. |
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Long
Carry
Additional charges may be applied when items must be
carried more than seventy-five feet on foot to get them
from the street to the house. |
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Moving
Dolly
To ease with box transportation, a hand-operated truck
called a dolly is often utilized. |
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Non-Allowable
There are certain items and substances that the law
prohibits moving companies from transporting. These
items may include corrosive items, explosives, chemicals,
and flammables. |
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PBO
An abbreviation for “Packed by Owner”. This
is noted when the client, not the mover, packs items
prior to transport. |
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Shuttle
Service
If a street is too small for a large moving truck to
make a move, a smaller truck is used to bring goods
to the home in smaller batches. |
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Valuation
The client’s declaration of the value of the items
being moved. This establishes the moving company’s
maximum responsibility for lost items. |
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Weight
Ticket
Once items are loaded, the truck is weighed at a weight
station. This ticket is given to you with your bill. |
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